Returns & exchanges
A clear way back.
If your set is not right, contact the Gear & Gown team within seven calendar days of delivery. We will guide you through the next step.
01 · Seven days
Exchange or refund window
Exchange and refund requests must reach us within seven calendar days of delivery.
02 · Condition
Unworn and complete
Items must be unworn, unwashed and returned with all original tags attached. We will review the item before approving an exchange or refund.
03 · Return shipping
Who pays?
For a size change or change of mind, the customer covers return shipping. If we sent the wrong item or it arrived damaged, contact us before sending it back so we can arrange the return.
04 · Custom work
Embroidery is final sale
Custom embroidery is paid in full before production and cannot be returned or exchanged because it is made specifically for you.
Start a request
We will help you sort it.
Send your order number, the item you want to return or exchange, and a short note about the issue. Please include a clear photo if the item arrived damaged or incorrect.
Message us on WhatsAppContact
WhatsApp: +92 315 918 4918
Email: info@gearngown.com
This policy applies to standard, non-embroidered orders. If you are unsure about sizing before ordering, use the size guide or message us first.